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Compliments and complaints

Actes is committed to providing excellent customer services for its customers. We therefore welcome your feedback, whether it's a complaint, compliment or even a suggestion because we see this as a way of maintaining our service and continually improving it.

If you have a compliment or complaint you should contact Actes:

• By email; contacting Paul Wales at paul.wales@actes.co.uk
• By post; addressing the complaint to Paul Wales, Chief Executive, Actes, 99 Acklam Road, Middlesbrough, TS5 5HR
• By telephone; contacting Paul Wales, Chief Executive, 01642 856 050
• In person; at 99 Acklam Road. Please ask for the Quality, Monitoring and HR Officer.